 | Customer Service: Safe Shopping Guarantee
Is it safe to use my credit card?
Yes, shopping at Zappos.com is safe. Every credit card purchase on Zappos.com is covered by
our Zappos.com Safe Shopping Guarantee. See Guarantee details below.
Why is Zappos.com so safe?
Safe Technology: Our secure socket layer (SSL) software is
the industry standard and among the best software available today for
secure commerce transactions. It encrypts your credit card number so
that it cannot be read as the information travels over the Internet.
Guarantee Details:
- Under the Fair Credit Billing Act, your bank cannot hold you liable for
more than $50.00 of fraudulent charges. If your bank does hold you
liable for any of this $50.00, Zappos.com will cover the entire
liability for you, up to the full $50.00. Zappos.com will only cover
this liability if the unauthorized use of your credit card resulted
through no fault of your own from purchases made at Zappos.com while
using the secure server.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its
reporting rules and procedures.
Privacy Policy:
Zappos.com respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.
|
 |  | I want to say THANK YOU for the absolutely superb service. I ordered hiking boots by Northface yesterday afternoon and what a wonderful surprise to come back from lunch today and find the box on my desk already. WOW!!! What kinds of stores do that kind of service any more? I will definitely be recommending your site to others. It was my office associates who told me about you to begin with, and the boots, they look awesome, can't wait to take my trip to Arizona this winter and wear these on the trails. Thanks again. |  | ~ Bev C., September 25 2008
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